Frequently Asked Questions
iOS and Android FAQs
This FAQ is written specifically for the Dark Horse Digital web reader. The following links will bring you to our Frequently Asked Questions pages for our iOS and Android apps.
What's the latest news from Dark Horse?
ANDROID APP UPDATES
- Update 1.3.8 Feb. 23, 2015
Fix To Menu Bar behavior on 4.0-4.3
Fix to purchase interrupted errors
Fix to slider start position
iOS App Update 1.7.10
The latest release (Dec. 4) addresses the bug impacting iPhone 6/6 Plus and iPad Air 2 users that caused some purchases to get stuck in a "pending" state.
Please install the update and use the contact form to let us know about any problems or other feedback. Thanks to Dark Horse fans everywhere and our apologies for the inconvenience!
Heartbleed Security Information:
Information about the Heartbleed SSL bug was released to the public on Monday, April 7th. This bug allows hackers to easily view secure data such as passwords on affected web sites.
By the end of April 7th, we had installed SSL software patches on all impacted Dark Horse websites, which included digital.darkhorse.com. As of 9:30am on April 10th we had also installed new SSL certificates.
We see no evidence that our systems were compromised in any way, but with an abundance of caution we're advising all customers to update their DHD account password as soon as possible. You can change your password from the "MY ACCOUNT" page on digital.darkhorse.com.
The Dark Horse Comics website (www.darkhorse.com) does not use SSL, so it was unaffected by this problem.
If you have any questions or concerns, please contact customer service using the form linked from the bottom of this page. Thank you.
It is true that the Star Wars license will be moved to Marvel beginning in 2015. With regards to previously purchased DH Star Wars titles, all purchased titles residing in your account on Dark Horse Digital will remain in your account’s cloud-based collection. So, while the Star Wars titles may no longer be purchasable from the storefront after December 2014 -- they will remain viewable and readable in your account..
I don't have an iPad/iPhone/iPod or Android device. Can I still use your service?
You can read comics right from the Digital Store with your desktop computer, laptop, or smart-phone mobile browser. If you don't yet have an account on this website, please create an account to start reading digital comics now.
Where can I read my digital comics?
Just about anywhere. Once your account has been created, you can access your purchases from any modern web browser, including mobile-device browsers, as well as from the Dark Horse Bookshelf app. While the web-based reader DOES work on cellular networks, it is quite bandwidth-intensive so we recommend using WiFi whenever possible.
If you have an iOS or Android device, please download the appropriate app. Once your books are downloaded in the Dark Horse Bookshelf app, you can take them with you anywhere and read offline.
How do I read my comics online?
Go to "My Collection" and select the "Read Now" button below the book. Tap, swipe, or click on the right side of the screen to advance forward, and on the left to go back. With a single tap (or mouse click) in the center of the page, you can access the Settings bar. Press "<shift>-p" to read comics in Panel Zoom mode, and "<shift>-h" to display the online help.
What are the requirements for the web reader?
While we are making our best effort to improve the performance of the web reader in older browsers, some are just not up to the task. You may encounter reduced performance if you're not using the latest version of your browser or if you're on an older device.
Where do I get the latest DH Digital news?
The Dark Horse Digital newsletter will keep you in the know about new releases, as well as special promotions and contests, plus give you access to insider info and a whole lot more! Just click here to subscribe or manage your existing subscription.
Can I download these books on my Kindle?
Currently, we offer hundreds of graphic novels for Kindle Fire, available for purchase through Amazon, and we are adding more titles every week. Additionally, we have a version of our Android app which you can side-load to your Kindle if you like. Click here to learn how to install the Android app on your Kindle Fire. We hope to offer a version of this app for Kindle Fire which features Amazon's in-app purchasing option in the near future.
Are Dark Horse Digital comics available on any other platforms?
Yes! Dark Horse Comics can now be purchased and read on iOS and Android devices, the Kobo Vox, the Barnes & Noble Nook Tablet, Nook Color, the Kobo iOS app, and the Nook app for Android.
Do I own the digital comic I purchased?
You do not. As with Amazon, Nook, and other e-book companies, you don’t own the book you buy. You are licensing the right to read the book on supported and authorized devices.
Why is (insert favorite comic) not available?
While we launched with hundreds of comics, obviously that's not every comic DH has ever published. We plan to add all titles, including our entire backlist, to the Digital Store. It just takes time.
Where can I buy print comics?
You can browse titles on the main Dark Horse website, and purchase through our sister company, Things From Another World. Click here to be redirected to the Dark Horse print site.
Do you accept art/writing submissions?
Yes we do. Click here for more information.
How do I redeem store credit?
If you have a code for a free comic or an exclusive item, click here to go to the code redemption code page, where you can plug in your code and apply it your account directly. To redeem store credit, simply add one or more items to your shopping cart in the webstore. When you get to the first step of the Checkout process, you will be prompted to apply any store credit that exists in your account.
If your store credit is at least as large as your shopping cart, no credit card is required.
If your store credit is insufficient to cover the total cost, you will be prompted to use or enter a credit card on the next step of Checkout to cover the balance.
How do I change my account information?
From any area of the site, scroll down to the bottom of the page and click on "My Account". You will see options to edit your user name, email address, change your password, edit newsletter subscriptions, and view your purchase history.
Note that you cannot edit your on file credit card information from the account page. To change this, you will need to add an item to your cart, and proceed to checkout. From there you can edit payment information. You do not have to complete a purchase to edit your credit card information - you just need to be in the checkout process. Android users, please note that, due to a bug, if you are logged into the Android app on your mobile device and you change your account information from the website, you may experience a blank or reduced collection page within the app. Force quitting and restarting the app will resolve the issue.
What's with these Dynamite comics I'm seeing?
On April 24th, 2013, Dark Horse announced a partnership with Dynamite Entertainment. Great Dynamite titles such as The Green Hornet, The Shadow, and Vampirella are now available through Dark Horse Digital.
I purchased some Dynamite comics on Comixology. Can I get credit for them in the Dark Horse app/website?
Unfortunately, no. Purchases from Comixology are not transferable to Dark Horse Digital.
What's with Dark Horse and Plants vs. Zombies?
Dark Horse has teamed up with PopCap Games to offer the first ever Plants vs. Zombies comic book series. Comics are available in all the usual Dark Horse venues, as well as in our exclusive Plants vs. Zombies app. Download it today from the iTunes store!
Do my purchases in the Plants vs. Zombies transfer to the main Dark Horse app?
Yes, and vice versa.