Android | Frequently Asked Questions

    Having trouble purchasing?

    We are working on an update to accommodate some changes Google has made to the payment system. Unfortunately, in the meantime users with some versions of the Android operating system are experiencing problems making purchases. Some users have found that logging out and back in to their Google account via the Play app can resolve this (Android settings>apps>Play). Additionally, keep in mind that you can always purchase from the web site (digital.darkhorse.com) and then sync to the app. We apologize for the inconvenience and hope to have a remedy in place shortly.

    Why do I need a Dark Horse Digital account?

    In order to synchronize your collection between multiple mobile devices and the website, you need a Dark Horse Digital user account.

    At this time, an account is still required even if you just want to purchase comics through the Android app on a single device.

    If you don't already have one, please create an account now.

    Where can I read my digital comics?

    Just about anywhere. Once you have downloaded the app and created an account, you can make purchases from anywhere with an internet connection. After downloading your purchases, you can read them offline no matter where you are.

    Troubleshooting the Android App

    When you sign in to your account or visit the store on your device, please allow one to three minutes for the catalog to download. You will see a spinning cursor in the bottom left corner of the screen. While this is happening, please wait for it to complete. The initial loading process is intensive and can take a while to completely load, depending on your connection and hardware speed.

    If you are encountering persistant crashes, please follow these troubleshooting steps or contact us for assistance.

    MAKE SURE YOU'RE RUNNING THE LATEST VERSION OF THE APP

    If you experience problems after an update and after trying troubleshooting steps we recommend uninstalling the app, rebooting the device, and installing a fresh version from the app store

    1. Visit Google Play Store and check for updates to the Dark Horse Comics app.
    2. If an update is available, please download it to your device.
    3. Relaunch the Dark Horse app.

    If you're already running the latest version of the app, please try one of the steps below and then attempt to use the app.

    FORCE QUIT THE APP

    1. Exit to the home screen by hitting the back button until the home screen is shown.
    2. (Honeycomb and up) - Tap the Recent Apps button in the System Bar to bring up the currently running background apps. Find the Dark Horse app and swipe it left or right to quit.
    3. (Older versions) - From your home screen, tap the Menu button and go to Settings -> Applications -> Manage applications. Find Dark Horse Comics in the "All" tab and tap "Force stop."
    4. Relaunch the Dark Horse app.

    CLEAR CACHE

    If you don't see the expected books in your Collection or Store tabs, you can use this new button in the App Settings to troubleshoot the problem. Please make sure you have a strong Wifi network connection before performing this step.

    • Tap the Options button and access Settings.
    • CLEAR CACHE: This will force your Collection and Store tabs to retrieve new data from our server (if a network connection is available) Please note that clearing the cache will NOT remove any comics that are stored on your device.

    RESET DATA

    1. This is a good step to try if clearing the cache does not resolve the issue.
    2. Tap the Options button and access Settings.
    3. RESET DATA: This will REPLACE all existing data in the app with fresh data from our server. Please note that resetting data will remove all downloaded comics from your bookshelf. They will still be in your collection, but you will need to re-download them to your device.

    RESTART YOUR DEVICE

    1. Hold down the power button for five seconds.
    2. Power off your device.
    3. Wait several seconds for your device to power off.
    4. Press the power button to turn the device on.
    5. Relaunch the Dark Horse app.

    DELETE AND REINSTALL THE APP

    Note: A WiFi connection is required to complete this process!
    Note: You will not lose your book purchases, but you will lose your "on device" bookshelf items. You will need to re-download them from our server for viewing.

    1. Go to your device's Application settings.
    2. Find Dark Horse Comics in the "All" tab and tap "Uninstall."
    3. Navigate to Google Play Store, go to My Apps, and re-download the Dark Horse app.
    4. Relaunch the app and sign in to your account.
    5. Open the collection page and wait for the catalog to synchronize.
    6. Re-download the desired books to your device.

    Customer Service is also available to help you via our contact form. A human will respond, we promise!

    What is a bundle and why can't I buy it in the app?

    Bundles are groups of comics, usually several comics from a series, sold together at a discounted price.

    Due to limitations in Google's in-app purchasing model, bundles are not available in the app. HOWEVER, you can still take advantage of the bundle savings by purchasing them through the website (perhaps with the mobile web browser on your device). All website purchases are immediately available in your Android app. If you don't see the newly-purchased books in your app, Select "Refresh" from the options menu in the Collection tab.

    I have purchased comics, but I don't see them in my collection?

    To sync new website purchases in the app, go to the Collection tab and tap the settings icon in the upper right corner of the screen to refresh.

    If you encounter other purchasing errors, please contact customer service.

    I downloaded a comic but I can't read it.

    Occasionally, a network interruption or other reason may cause a book to be unreadable. It might appear blank or not open when tapped. Here's what to do in such a scenario:

    -Archive and redownload. Hold your finger on the cover/title until a dialog box appears. Choose 'archive' to send the book back to your collection.

    -If that doesn't work, resetting the app's data should fix it. Go to the main settings menu of your device, and then to manage applications. Select the Dark Horse app and then tap 'clear data'. Please note that clearing data will remove all existing books from your device. They'll need to be redownloaded from the collection.

    -If the above steps don't resolve it, a delete and fresh install of the app is recommended. If you do a delete/install, note that you'll need to sign into the app to have your collection appear.

    Where do I get the latest DH Digital news?

    The Dark Horse Digital newsletter will keep you in the know about new releases, as well as special promotions and contests, plus give you access to insider info and a whole lot more! Just click here to subscribe or manage your existing subscription.

    I don't have an Android device. Can I still use your service?

    You can read comics right from the Digital Store with your desktop computer, laptop, or smart-phone mobile browser. If you don't yet have an account on this website, please create an account to start reading digital comics now.

    Are Dark Horse digital comics available on any other platforms?

    Yes! Dark Horse Comics can now be purchased and read in the Dark Horse iOS app for iPhone/iPad/iPd, and on the Kobo Vox, the Barnes & Noble Nook Tablet, Nook Color, and Nook app for Android, and, as of November 2012, Kindle Fire. Click here to learn how to install the Android app on your Kindle Fire.

    Do I own the digital comic I purchased?

    You do not. As with Amazon, Nook, and other e-book companies, you don't own the book you buy. You are licensing the right to read the book on supported and authorized devices.

    Why is (insert favorite comic) not available?

    While we launched with hundreds of comics, obviously that's not every comic DH has ever published. We plan to add all titles, including our entire backlist, to the Digital Store. It just takes time.

    How do I redeem store credit?

    At this time, you may only redeem store credit on the Dark Horse Digital site. If you have a code for a free comic or an exclusive item, click here to go to the code redemption code page, where you can plug in your code and apply it your account directly. To redeem store credit, simply add one or more items to your shopping cart in the webstore. When you get to the first step of the Checkout process, you will be prompted to apply any store credit that exists in your account.

    If your store credit is at least as large as your shopping cart, no credit card is required.

    If your store credit is insufficient to cover the total cost, you will be prompted to use or enter a credit card on the next step of Checkout to cover the balance.

    Purchase your comic there with your store credit and refresh your Android collection to see it on your device.